Privacy Practices in Washington

Details You Share When Requesting Plumbing Service

Last updated: October 2026

When you contact Washington Plumbing Pros about low water pressure, we may collect your name, phone number, email address, and the service address where help is needed. If you submit a website form, we receive the information you enter, along with any message or photos you choose to provide. We may also record appointment preferences, access instructions, and details about the pressure problem so our team can respond and prepare for a visit.

Our website may collect basic analytics, such as pages viewed, browser type, and general site activity. This information helps us understand how people use the site.

Please avoid including payment card details or other sensitive personal information in a general message. We collect information that helps us respond to inquiries, arrange service, and maintain ordinary business records.

How We Handle Customer Details

We use the information you provide to reply to questions, assess a low water pressure request, arrange appointments, and share updates about a scheduled visit. Service address and problem details help our team understand where work is needed and what to bring. We may also use contact information to send service reminders or follow up about an open request.

If you pay for work, payment information is handled as needed to process the transaction and keep accounting records. We may use inquiry and website information to maintain our operations, respond to requests, and improve how the site works.

Washington Plumbing Pros does not sell customer personal information. We limit its use to these business purposes and to other uses explained when information is collected or permitted by law. You can contact us if you have questions about how details connected to a service request are used.

Services That Support Website and Bookings

Washington Plumbing Pros may rely on outside service providers for functions such as appointment scheduling, payment processing, and website analytics. These providers receive only the information needed to perform their role, such as details required to arrange a visit or complete a payment. Their handling of information is governed by their own privacy policies and practices.

We do not name a particular provider here because the tools we use may change. When you use a scheduling or payment feature, information may be submitted directly to the service supporting that feature.

Review the provider’s privacy information before submitting details through its service. Analytics tools may receive basic website activity to help us understand site use.

We do not authorize these categories of providers to sell your information for their own purposes. Questions about information shared in connection with a request can be directed to Washington Plumbing Pros.

Browser Cookies and Site Activity

Our website may use cookies or similar browser storage for basic site functionality and analytics. Functional cookies can help pages work as expected, while analytics cookies provide general information about how visitors use the site. We use this activity to understand site performance and improve the way information is presented.

We do not use cookies for advertising tracking. You can review your browser settings to block, limit, or remove cookies.

If you disable them, some website features may not work as intended. Browser controls differ, so check the help information for your browser to find the available options.

Clearing cookies may remove saved preferences and may not stop all analytics collection if other basic site measurement tools are in use. Contact Washington Plumbing Pros if you have a question about cookies used on our website.

How Long We Keep Business Records

We keep customer and service records for as long as needed to handle a request, document completed work, and meet applicable warranty, accounting, or legal requirements. The time needed can depend on the type of record and the reason it was collected.

Information about a form submission may be retained while we are responding to or resolving the matter. Once it is no longer needed for those purposes, we may delete it or remove details that identify you, subject to required recordkeeping.

You may ask us to delete information by contacting us. We will review the request and remove eligible information where we can, but some records may need to be kept for legal, compliance, warranty, or business documentation purposes. Deletion from our active records may not immediately remove copies held in secure backups, which are handled through normal backup cycles.

Requests About Your Personal Information

You may ask Washington Plumbing Pros to provide access to personal information we hold about you, correct inaccurate details, or delete information where applicable. To help us locate the right records, include your name and enough information to identify the inquiry or service address.

We may need to confirm your identity before completing a request. Some information may be retained when required for warranty, compliance, or other lawful business records.

For a privacy question or request, call (877) 773-0781 or email [email protected]. You may also write to Elliott Bay Office Park, 300 Elliott Avenue West, Seattle, WA. Please do not send payment card details or other sensitive information in an ordinary email. We will use the contact details you provide to respond to your request.